Spa Etiquette and Client Policies

bullet pointPlease arrive 10-15 minutes prior to your scheduled appointment time. All new clients are required to fill out a Client Intake form prior to your treatment. All Clients are asked at every session to update their medical history as needed.

bullet pointA Credit Card is necessary to reserve treatments.

bullet pointAppointments are confirmed the day before the session if client request this service.

bullet pointSessions begin and end at scheduled times. If you are late for your appointment, we will do all we can to accommodate you, however, it may be necessary to shorten or forfeit your service.  In either case, you may be charged the full service price.

bullet pointIt is recommended that you call first to ensure that we are able to accommodate your needs.  Therapists perform services for which they are qualified for (physically and emotionally) able to do.  We refer clients out to other professionals/specialist when work is not within our scope of practice and/or not in the client’s best interest.

bullet pointPlease be clean, having showered the same day as the treatment.

bullet pointDo not eat heavy meals less than two hours prior to treatment.

bullet pointCoats, purses and packages may be taken into the treatment area with you for safe keeping. Please secure your valuables prior to the start of your service.  We are not responsible for lost or misplaced items.

bullet pointPersonal and professional boundaries are respected at all times. Clients are draped with sheets at all times during the session.  Only the parts of the body being worked on are exposed. The genitals and breast are never exposed or massaged.

bullet pointPlease be present for your massage. We reserve the right to refuse service to anyone.  If you are intoxicated, abusive or behave in an inappropriate manner we will refuse to provide service or will terminate services if they are in progress.  In addition, your safety is important to us; we will not provide services if the procedure requested is counter-indicated due to pregnancy, illness, medical history or condition.

bullet pointWe are a “techno-free” zone.  We ask that you turn off your pagers and/or cell phones upon your arrival and refrain from using them during your services.

bullet pointPlease remember that the time you spend with us is your time and it is our deepest wish to provide you with exactly the experience you desire.  Do not be afraid to ask questions or communicate with us if there is anything we can do to make you comfortable.

bullet pointTipping is not required, but it is appreciated. The standard gratuity is 15 to 20% of the cost of the service provided.   You may tip with cash or you may add gratuities to your check or credit card.

bullet pointPayment is expected at the time of service is rendered unless other arrangements have been made in advanced. We accept Cash, Check, Visa & MasterCard.

bullet pointCancellation Policy - we ask that you notify us 24 hours in advance (or as soon as possible) in order to allow us the opportunity to offer the time to another guest. Emergency cancellations are determined at the practitioner’s discretion.  Appointments not cancelled in advance may result in being liable for full payment for the missed appointments.

bullet pointPrivacy and Confidentiality are maintained at all times. We follow all HIPPA guidelines in the state of Colorado.

bullet pointGift Certificates are available for all occasions. Gift Certificates are only good for the person purchased for and expire on the date shown.

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